Role and Responsibilities:

Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Monitor workflow queues and department reports to ensure timely disbursements and follow ups for post-closing accounting issues.
Work with closing team to disburse closing proceeds in accordance with parties’ instructions and applicable law.
Comply with documents: contracts, settlement statements, closing disclosures, mortgages, deeds
Identify and flag any trends that may increase risk of fraud or loss.
Remedy post-closing funding issues through contact with closing agents and other internal and/or external parties.
Monitor and respond to questions/information in the funding mailbox queue within SLA.
Balance settlement statements to CDs/PCCDs to set up pending wires and checks in files.
Review and issue checks and wires for funding, request changes as needed to meet all Company guidelines.
Work collaboratively with all stakeholders including but not limited to internal operations teams, client, outside counsel, and title agent partners.
Successfully meet or exceed all Company established performance/production metrics as set forth by the Senior Management Team.
Perform other duties as assigned by supervisor.

Qualifications and Education Requirements:

High school diploma or GED required; Baccalaureate degree preferred.
5+ years’ experience in the closing and/or funding department with title or escrow company required.
Work under general supervision.
Strong customer service skills required.
National purchase and refinance experience preferred.
Experience utilizing ResWare or similar software preferred.

Preferred Skills:

Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
Strong attention to detail, excellent organizational skills, ability to high volume and the capacity to work under pressure and tight deadlines.

Ardán offers some great perks:

NOTE: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

Ardán, Inc., A Community of Companies

Funding Specialist (Texas)